Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Electronic Transfer, Cheque or Cash

Q. Are your server's Unix, or NT?
A. Our servers are FreeBSD and Ubuntu

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. What control panel do you use
A. The control panel is a web based administration interface which puts you in complete control of your hosting solution. Instantly setup new sites and domain names, configure email and FTP accounts, administer databases and more.

Q. How long does it take to setup my account?
A. Your account will be setup manually within 6 hours of ordering, however, is may take 24-48 hours for a domain to fully propagate.

Q. Are there any hidden costs?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.

Q. Can I password protect directories?
A. Yes you can password protect directory's within Control Panel.


Control panel

Q. Where do I go to login to my control panel?
A. You go to http://www.enza.co.za and type in the username and password in your account activation email


FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here


 Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail


E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.


Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/


CGI/PHP/MySql

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your control panel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.


Software Versions

Q. What version of php are you using?
A. We are using version 4.4.1

Q. What version of MySQL are you using?
A. We are using version 4.0.12

Q. What version of GD are you using?
A. We are using GD Version bundled (2.0.28 compatible)

Q. What version of control panel are you using?
A. Our servers automatically stay up to date with the most recent stable control panel version.